Effective Date: 30/11/2023
Thank you for choosing Techhenhost for your domain and hosting needs. We strive to provide high-quality services and customer satisfaction. If, for any reason, you are not satisfied with your hosting plan purchase, then we offer refunds, which is applicable to claim within 24 to 48 hours of the initial purchase date.This refund is specifically mentioned for hosting purchases only. And must be in writing with a proper and valid reason that is required to process your refund initiation. Please read the following refund policy carefully.
Refunds for Eligible Services
Refunds may be claimed within 24 to 48 hours of purchase of any hosting service for Shared Hosting, WordPress Hosting, Cloud Hosting, and Offshore Hosting services with 1-month, 3-month, or 6-month durations. Refunds are not available for any annual hosting or above plans or Domains. Specific reasons for domain refunds are mentioned in the terms and conditions section. Additionally, a 3% transaction fee will be deducted as gateway charges, which is non-refundable.
Non-refundable Products and Services
No refunds will be provided for any fees, including administrative fees or tax, associated with:
- Domains
- Additional products or services such as CodeGuard, Digital Certificates, shared VPS hosting, SiteLock installation fees, or other products or services offered by TechGen Host.
- Techgen Host can not be held responsible for any such refund towards any cyber attack, malware injection or any of such activities that occur on the client’s website
Refund Eligibility for Offshore Services
If you are using our Offshore services, refunds may be claimed in writing within 24 to 48 hours of activation or purchase. However, refunds will not be issued if you are found engaging in illegal activities, such as phishing, creating government portal clones, or hosting illegal websites. In such cases, services will be suspended without any refund.
Refund Eligibility for Website Development Services or any third party plugins or themes
TechGen Host cannot be held responsible for any third-party modules, (plugins, and themes), and we cannot be held responsible for their functionality, compatibility, or performance issues related to those third-party components (plugins, and themes). If a third-party component fails to work as expected, we may help you to identify and resolve the issue with our sole discretion. However, no refund will be issued for such issues inherent to third-party components that are beyond our control.
Cancellation Process
Services provided by TechGen Host.com will be used only for lawful purposes. Transmission, storage, or distribution of any material in violation of applicable laws, including intellectual property rights, obscene or defamatory material, or illegal content, is prohibited. Violations will lead to service suspension without any refund.
Data Retention for Website Development Services
For website development services, your website data will be retained as long as your hosting services are renewed. If hosting services are not renewed, your data will be kept safe for one month. After one month, if the services remain inactive, TechGenHost will not be responsible for any data loss, and no refund will be issued. Please note that website development services are separate from hosting services, and hosting services must be renewed to keep your website active.
Contact Information:
If you have any questions or concerns about our refund policy, please contact us using the following information:
– Email: info@techhenhost.com
– Phone: +91-9123756080
Company Information:
Techhenhost
24/23 Barrackpore, Kolkata- 700123
Changes to the Refund Policy:
Techhenhost reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on our website.
Thank you for choosing TechGen Host. We appreciate your business and are committed to providing you with the best possible service.